At Surge Performance Consultancy, we offer a complimentary Training Needs Analysis (TNA) consultation to help you identify areas for improvement and tailor training solutions to meet your specific needs.

 

What We Offer

Our free consultation includes a comprehensive analysis to understand your organisation’s training requirements.

 

Key components of our TNA consultation may include:

 

Manager and Team Interviews: We speak with managers and team members to gather insights on current performance and training needs.

 

Call Monitoring: By listening to customer interactions, we identify strengths and areas for improvement in your customer service approach.

 

Stakeholder Engagement: Collaborating with key stakeholders to gain a holistic view of your organisation’s training needs.

 

Data Analysis: We analyse performance data to pinpoint trends and areas that require targeted training interventions.

 

Areas of Focus

During the consultation, we explore various aspects to ensure a thorough understanding of your training needs:

 

Performance Gaps: Identifying gaps between current and desired performance levels.

 

Skill Development: Highlighting key skills that need enhancement to boost overall performance.

 

Customer Insights: Understanding customer feedback and interactions to improve service quality.

 

Why Choose MetaTrain Consultancy?

Expert Analysis: Our experienced consultants bring over 20 years of expertise in training and development.

 

Customised Solutions: We provide bespoke training recommendations based on your unique needs.

 

Proven Results: Our clients see measurable improvements in performance and customer satisfaction.

 

Ready to Enhance Your Team’s Performance?

Take advantage of our free Training Needs Analysis consultation to unlock your team’s potential. 

 

We’re new, we’re driven, and we’re offering unbeatable value: £400 per day, whichever course you choose. No hidden extras, no complicated packages,  just results.

 

Book your free consultation today and let’s get started.