SURGE PERFORMANCE CONSULTANCY
No Excuses, Just Results.
Most training fades in weeks. Ours doesn’t. At Surge Performance Consultancy, we help SMEs and contact centres build sales, service, and leadership teams who perform with confidence, resilience, and purpose.
Why Upskilling Matters Now
Recruiting and replacing staff is expensive. Losing just one contact centre advisor or sales person can cost thousands in hiring, training, and lost productivity.
At the same time, workplaces are changing fast by 2027, six in ten workers will need new skills to stay effective. Add rising costs and shifting customer expectations, and businesses can’t afford to stand still.
Smart companies aren’t just hiring new people, they’re developing the people they already have.
Scaling up? Hitting a plateau? Changing direction?
I’ve seen projects built up to be massive only to fizzle out because people didn’t buy in and change wasn’t managed properly. Businesses want ROI, but traditional training often fails — the vocational training market shrank by 3.8% a year between 2018 and 2023. We cut through the noise with customer psychology and practical techniques that turn conversations into lasting growth.
Your company is evolving. Are your leaders ready to deliver?
Most managers are promoted for technical skills, not leadership. Without support, teams drift and performance slips. At Surge Performance Consultancy, we help leaders develop their confidence, understand their people, and create a safe environment where teams can be themselves while delivering great results. With over 25 years’ experience, we build leaders who inspire, support, and keep change on track.
Losing good people faster than you can replace them?
High turnover drains money, time, and morale replacing just one advisor or sales rep can cost thousands once recruitment, training, and lost productivity are added up. And it’s not just the cost; every departure chips away at culture and team confidence.
Resilience isn’t about telling staff to “bounce back.” It’s about giving them practical tools to handle tough days, angry customers, and sales pressure.
Making Training Stick
Most training gives people a short-term buzz, then fades. Teams go back to old habits, projects stall, and ROI never arrives.
At Surge Performance Consultancy, we do things differently. We go beyond scripts and surface skills, blending:
- Mindset and purpose – so people feel confident, motivated, and included.
- Resilience in action – practical tools to handle stress, setbacks, and tough customers.
- Customer psychology – modern techniques that explain why people make decisions and how to influence ethically.
That’s how we make sure the change doesn’t fizzle out, it sticks.
The Results You’ll See
✔ Improved sales confidence and conversion rates
✔ Reduced staff turnover and stronger retention
✔ Leaders who can inspire, coach, and manage change
✔ Customer experiences that drive loyalty and growth
Who We Are
With over 25 years’ experience in sales, customer service, retention, and leadership, I founded Surge Performance Consultancy to bring something new to the way businesses develop their people. Too much training relies on the same approaches that don’t go deep enough into what really drives performance.
My mission is simple to use modern techniques and psychology to help people perform with confidence, resilience, and purpose. It’s about creating real change in how people think, feel, and deliver results.
We’re new, we’re driven, and we’re offering unbeatable value: £400 per day, whichever course you choose. No hidden extras, no complicated packages, JUST RESULTS.
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